Privacy Policy
HiredUpAI, Inc. d/b/a Zmode ("Zmode," "we," "our," or "us") operates a business management platform serving local service businesses. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our platform, including our websites, applications, and SMS communications.
1. Information We Collect
We collect information in the following ways:
- Information you provide: Name, email address, phone number, business information, and payment details when you register or use our services.
- Information collected automatically: Device information, IP address, browser type, pages visited, and usage data when you interact with our platform.
- Information from business customers: If you are a customer of a business using Zmode, we may collect your name, phone number, and contact details on behalf of that business.
- SMS communications: When you opt in to receive SMS messages from a business using our platform, we collect your phone number and record your consent.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our platform and services
- Send transactional SMS messages including appointment confirmations, booking reminders, invoice notifications, payment receipts, and customer service communications on behalf of businesses
- Process payments and manage accounts
- Respond to inquiries and provide customer support
- Comply with legal obligations
- Detect and prevent fraud or abuse
3. SMS Communications
Zmode provides SMS messaging infrastructure on behalf of local service businesses. If you have provided your phone number to a business using our platform and consented to receive SMS messages, you may receive transactional messages including:
- Appointment confirmations and reminders
- Invoice and payment notifications
- Quote follow-ups and scheduling updates
- Customer service responses
Message frequency varies. Message and data rates may apply. To opt out of SMS messages at any time, reply STOP. To get help, reply HELP or contact us at support@zmode.com.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Business customers: Information you provide to a business using our platform is shared with that business.
- Service providers: Third-party vendors who help us operate our platform, including SMS carriers (Telnyx), payment processors, and cloud infrastructure providers.
- Legal requirements: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. SMS opt-in and opt-out records are retained for a minimum of 4 years in compliance with carrier requirements.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of SMS communications at any time by replying STOP
- Request a copy of your data
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at support@zmode.com.
7. Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. No method of transmission over the internet is 100% secure.
8. Children's Privacy
Our platform is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: support@zmode.com
Website: https://zmode.com
Address: HiredUpAI, Inc. d/b/a Zmode, 1657 N Miami Ave, Miami, FL
