Facts checked
ZMODE vs Fresha Different tools for different ways of getting booked.
ZMODE is AI that answers your customers on WhatsApp, Instagram, Messenger, email and text and books them, with your website, booking page and invoices in one place. Fresha is booking and payments software with a marketplace of 25+ million customers, priced per team member.
ZMODE fits you if
- You want AI to answer customers on WhatsApp and Instagram and book them.
- Your customers write in English and Spanish and you want each one answered in their language.
- You want to run the business by chatting with ZMODE on WhatsApp.
ZMODE vs Fresha
| ZMODE vs Fresha | ZMODE | Fresha |
|---|---|---|
| Price | ZMODEBasic $49 a month, Starter $169 a month, Growth $349 a month. | FreshaIndependent $19.95 a month. Team $14.95 per team member monthly. Enterprise: custom rates over 20 team members.[1] |
| Free trial | ZMODE14-day free trial on every paid plan. A card is required, and nothing is charged for 14 days. | Fresha7-day free trial, no credit card required.[1] |
| What the price grows with | ZMODEThe plan you pick, plus extra seats at $29 a month each. | FreshaEach bookable team member, plus add-ons and usage past free limits, like texts and WhatsApp messages.[1] |
| AI that answers customer messages | ZMODEYes, on WhatsApp, Instagram, Messenger, email and text, in English or Spanish. | FreshaAI Concierge, a paid add-on, answers calls and messages from clients.[1],[6] |
| ZMODEAI answers on your WhatsApp Business number and books customers. | FreshaAutomated notifications that are one-way: clients can't reply. 100 free monthly, then $0.04 to $0.11 each.[1],[3] | |
| Instagram direct messages | ZMODEAI answers direct messages and sends private replies to people who comment on posts. | FreshaInstagram bookings are free. Fresha says Client Connect will soon add Instagram messaging.[1],[5] |
| AI that answers phone calls | ZMODENot part of ZMODE | FreshaAI Concierge add-on: an AI phone receptionist built into Fresha.[6] |
| Online booking | ZMODEBooking page where customers pick a service and open time and book themselves, day or night. | FreshaBookings from your own links, Facebook, Instagram and the Fresha marketplace.[1],[2] |
| Deposits | ZMODEDeposits on the services you choose. | FreshaFull upfront payment or a deposit at the time of booking.[4] |
| Reminders | ZMODEReminder the day before. Customers can move the appointment by replying. | FreshaAutomated reminders by email and SMS. Text messages are one-way.[1],[3] |
| Invoices | ZMODEInvoices and payment links, plus quotes that turn into an invoice when accepted. | FreshaQuotes and invoices are listed in the plan features.[1] |
| Classes, packs and memberships | ZMODEClasses, packs and memberships. | FreshaPackages, memberships and group bookings.[1] |
| Website | ZMODEAI website you change in plain words. First custom domain included with a paid plan, plus business email. | FreshaSmart Website add-on, $15.95 monthly.[1] |
| Marketing campaigns | ZMODEEmail and text campaigns and social posts, with a booking link. | FreshaMarketing emails: 50 free monthly, then $0.02 each. Marketing texts: $0.08 each.[1] |
| Marketplace that sends new clients | ZMODENot part of ZMODE | Fresha25+ million customers looking to book. 20% one-time commission on new marketplace clients, $6 minimum.[1],[2] |
| Card readers and POS | ZMODENot part of ZMODE | FreshaTerminal devices from $139. In-person payments 2.29% + $0.20 per transaction.[1] |
| Payroll | ZMODENot part of ZMODE | FreshaTeam plan lists wages, pay runs and timesheets with clock in and out.[1] |
Available features depend on your setup, supported channels and location.
Where Fresha is stronger
A marketplace that brings new clients
Fresha says its marketplace has 25+ million customers looking to book and over 1 billion appointments booked. ZMODE has no marketplace.[2]
Lower entry price
Independent is $19.95 a month and Team is $14.95 per team member monthly, below ZMODE's Basic plan at $49 a month.[1]
Payments and card terminals built in
In-person payments at 2.29% + $0.20 per transaction, terminal devices from $139, and Klarna payments.[1]
AI that answers phone calls
The AI Concierge add-on works as an AI phone receptionist inside Fresha. ZMODE does not answer phone calls.[6]
Team pay and time tracking
The Team plan lists wages, pay runs and timesheets with clock in and out.[1]
Where ZMODE is different
AI that answers where your customers write
ZMODE answers on WhatsApp, Instagram direct messages, Facebook Messenger, email and text, using your real services, prices and open times, and books customers.
English or Spanish, per customer
Each customer gets an answer in the language they write in, English or Spanish.
It learns how your business works
With Lessons you teach ZMODE in your own words, and it follows that in every reply. When a conversation needs you, ZMODE tells you and pauses so you can take over.
Run the business from WhatsApp
Chat with the ZMODE assistant to change your website, add services, send an invoice, start a campaign or ask how the week went.
Every feature on every plan
Basic, Starter and Growth include every feature. Bigger plans give more room for contacts, conversations, emails and texts.
Questions
Questions
Can Fresha answer WhatsApp messages?
Fresha sends automated WhatsApp notifications, and its help center says they are one-way: clients can't reply. ZMODE answers WhatsApp messages with AI and books customers.
Which one costs less?
Fresha starts lower: Independent is $19.95 a month and Team is $14.95 per team member monthly, with add-ons and usage past free limits extra. ZMODE starts at $49 a month for Basic, with every feature on every plan.
Does ZMODE answer phone calls?
No. AI phone answering is not part of ZMODE. Fresha offers the AI Concierge add-on, an AI phone receptionist.
Does ZMODE answer customers in Spanish?
Yes. ZMODE answers each customer in the language they write in, English or Spanish. Available features depend on your setup, supported channels and location.
Sources
Sources
Every Fresha fact on this page comes from Fresha's own website, checked on October 19, 2026. Prices and features change, so check their page before you decide. ZMODE facts come from ZMODE's live features.
- [1] Fresha pricing page: https://www.fresha.com/pricing (facts checked )
- [2] Fresha marketplace page: https://www.fresha.com/for-business/features/marketplace (facts checked )
- [3] Fresha help center: appointment reminders: https://www.fresha.com/help-center/knowledge-base/calendar/167-send-appointment-reminders (facts checked )
- [4] Fresha for business page: https://www.fresha.com/for-business (facts checked )
- [5] Fresha Client Connect page: https://www.fresha.com/for-business/features/connect (facts checked )
- [6] Fresha AI Concierge page: https://www.fresha.com/for-business/features/ai-concierge (facts checked )
See ZMODE answer your customers.
14-day free trial on every paid plan. Card required; nothing is charged for 14 days.