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FOR ECOMMERCE STORES

The AI assistant for ecommerce stores.

It answers the size, shipping and gift questions shoppers send at midnight, in your voice, and invites past buyers back when something new arrives.

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14 day trial. No card needed.

Works withWhatsApp

Your client

Marzelia

Answered by ZMODE

WhatsApp

11:18 PM

Hi! Does the Marin linen dress run small? I'm usually a medium.

Hi Camila! The Marin is true to size with a relaxed waist, so your usual medium should feel right. Which color caught your eye?SageSandBlack

Sage. I'm 5'4" though, will it be too long on me?

On our size chart the medium is 47 inches long, so at 5'4" it lands just below the knee. Here's the product page with the full chart and photos on a model who is 5'5".

Great. It's a birthday present for my sister. Do you gift wrap?

We do! Gift wrap is $5 and comes with a handwritten card. You can pick it on the product page, and we never put the price inside the box.

Her birthday is the 28th. Will it get to Austin in time?

Rosa ships within two business days, and packages usually take three to five days inside the US. Placed by the 20th, it should arrive with time to spare.

And if it doesn't fit her?

Full price pieces can be exchanged or returned within 30 days, unworn and with tags. Only sale items are final, and the sage Marin is full price, so your sister is covered.

Perfect. Will the sand one come back in a small? That one would be for me.

The sand Marin in small is sold out right now. I've passed your request to Rosa, and she'll write to you right here when it's available again.

You're the best, thank you!

You

ZMODE

Your assistant

WhatsApp

11:18 PM

Camila asked about the Marin in sage, size M, as a gift for Austin. Sent her the product page and the 30 day return policy.

Camila wants the sand Marin in small when it's available again.

Example conversation. Marzelia and Camila are examples.

THE PROBLEMS

Late night questions, fit doubts and buyers who shop once

Running a small online shop means you are the designer, the packer and the help desk at the same time. These are the moments where a sale slips away while you are busy with the rest.

01

Shoppers write at midnight and leave by morning

People browse your shop after work, after the kids are asleep, on the couch at eleven. They send one quick question, and when nobody answers they close the tab. By the time you reply over breakfast, they have forgotten what they were looking at.

How ZMODE fixes it

ZMODE answers on WhatsApp and your website chat at any hour, using your own product details and policies, and sends the shopper the product page so she can buy while she still wants it.

02

Size and fit worries that stop a purchase

Does it run small? How long is it on someone who is 5'2"? Will the large fit loose? Shoppers cannot try anything on, so one doubt about fit is often enough for them to wait, and waiting usually means never.

How ZMODE fixes it

ZMODE reads your size chart, your fit notes and the measurements you gave it, and answers each shopper for her own height and usual size, then links the page that shows the full chart.

03

The same policy questions, all day

How long does shipping take? Can I return this? Do you ship to Canada? You wrote the answers on your policy page months ago, yet the same handful of questions still arrive every day and each one interrupts your packing.

How ZMODE fixes it

ZMODE answers from the shipping and return policy you wrote, word for word on the rules that matter, so shoppers get a clear answer and you only see what really needs you.

04

Custom and wholesale requests buried in chat

A boutique asks about wholesale prices. Someone wants a tote with her daughter's name embroidered for a graduation in ten days. These are your best messages, and they get lost between a dozen questions about sizes.

How ZMODE fixes it

ZMODE explains what you offer for personalized pieces, such as how long they take, gathers the details and passes wholesale and special requests to you on WhatsApp, so the valuable ones never sit unread.

05

Buyers who order once and never return

Someone loved her first purchase, and then life moved on. You have a new collection, a color she asked about is available again, but writing to every past buyer one by one never makes it onto your list.

How ZMODE fixes it

ZMODE runs a campaign to past buyers on WhatsApp when you launch something new or a size comes back, and answers the ones who reply with the details they ask for.

HOW IT WORKS

How an AI assistant works in an online store

No new dashboard to learn and no script to write. You tell ZMODE about your shop the way you would explain it to a friend helping out for the holidays, and four things keep running from there.

01 / 04

Describe your shop in one chat

Share what you sell, your size chart, how you ship and what your return rules are. ZMODE turns that one conversation into an assistant that can answer shoppers in your tone the same night.

ZMODE

We sell linen dresses and tops plus embroidered totes. Ship in 2 business days. Returns within 30 days, sale items final.

Got it. Your products, shipping times and return rules are saved. I'll answer shoppers in your voice and send them the right product page.

ASSISTANT READY

Products
Linen dresses, tops, totes
Shipping
Ships in 2 business days
Returns
30 days, sale items final

02 / 04

Say a rule once

When a rule should never bend, tell ZMODE one time. It keeps it as a lesson and applies it to every shopper after that, so nobody gets a different answer on a busy day.

ZMODE

Custom embroidery needs 2 weeks. Never promise it sooner.

LESSON SAVEDPersonalized totes take 2 weeks, no rush promises

Can I get a tote with a name on it by Friday?

Personalized totes take two weeks to make by hand, so Friday is too soon. If the name is for later, I can tell you exactly which details Rosa needs.

03 / 04

WhatsApp and website chat together

Some shoppers write on WhatsApp, others use the chat on your site. ZMODE answers both and keeps every conversation in one place, so you can see what people ask without hunting through apps.

All conversations

Website chatAnswered

Is the linen top see through in white?

WhatsAppAnswered

Do you sell wholesale to boutiques?

WhatsAppAnswered

Will the black dress come back in XL?

04 / 04

Bring back people who bought once

When a new collection is ready, ZMODE writes to past buyers on WhatsApp with a short, personal note and answers each person who writes back.

ZMODE

NEW COLLECTION CAMPAIGN
Sent

To shoppers who bought once in spring

Hi! The fall linen just arrived, including the Marin in rust. Want the link to see it?

This week

  • Ana, Marin dressSent
    Ana, Marin dressCame back
  • Marcus, toteSent
    Marcus, toteCame back
  • Lily, linen topSent
    Lily, linen topCame back
  • Grace, scarfSent
    Grace, scarfCame back

TRY IT

Ask it what your shoppers ask

These are the questions small online shops get every day. Tap one and see how ZMODE would answer for your store.

Tap a question to see how ZMODE answers.

Marzelia

Answered by ZMODE

Does this run small?

It's true to size with a relaxed cut. If you're between sizes, take your usual one, and the size chart on the product page has every measurement.

It's true to size with a relaxed cut. If you're between sizes, take your usual one, and the size chart on the product page has every measurement.

Example answers from Marzelia, an example business.

WHAT MISSED MESSAGES COST

What slow answers cost your shop

A shopper who waits until morning for an answer often buys somewhere else, or not at all. Try it with your own numbers.

$

Money lost per month

Money lost per month: $3,612

Shopper questions per week × average order value × 4.3 weeks in a month, if each late answer was a sale that went elsewhere.

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WHAT IT DOES

What ZMODE does for your online store

One assistant for the questions, the policies and the follow up, built for shops where the owner also makes, photographs and packs everything.

  • Answers WhatsApp and website chat

    Replies to questions about sizes, materials, care, shipping and returns with your own details, in English or Spanish, and sends the product page when a shopper is ready.

  • Keeps you in the loop on WhatsApp

    Wholesale requests, custom requests and any problem with a purchase reach you as a short WhatsApp note, so you step in only where it counts.

  • Follows your shop rules

    Tell it once that sale items are final or that custom pieces need two weeks, and every shopper hears the same rule from then on.

  • Brings past buyers back

    Writes to people who bought before when a new collection lands or a size is available again, and answers each one who replies.

Available features depend on your setup, supported channels and location.

QUESTIONS

Questions online store owners ask

What does an AI assistant do for a small online store?

It takes care of the conversations with your shoppers. ZMODE answers WhatsApp and website chat with your products, size chart and policies, sends people the product page they need and writes to past buyers when you have something new. You keep making and shipping.

Can it really answer size and fit questions?

Yes, as long as you share your size chart and a few fit notes, like whether a style runs small or how long it is. ZMODE uses those to answer each shopper for her own size and height, and links the product page so she can check the chart herself.

Does ZMODE sell for me inside the chat?

No. Shoppers still buy on your own store the way they do today. ZMODE answers their questions and sends them the right product page. If someone writes about a problem with a purchase, it lets them know you'll follow up and passes it to you on WhatsApp.

What happens with wholesale or custom requests?

ZMODE explains what you've told it about personalized pieces, such as timing and what details you need, then sends the request to you on WhatsApp. Wholesale questions go straight to you, so you set the terms yourself.

Can I set rules like no exchanges on sale items?

Yes. Say the rule once and ZMODE saves it as a lesson. It applies it in every conversation after that, so no shopper is told something you would not agree to.

How does it bring past buyers back?

When you launch a collection or a popular size is available again, ZMODE sends a short campaign on WhatsApp to the people you choose, like everyone who bought once in spring, and answers whoever replies.

Will I know what ZMODE told my shoppers?

Yes. Every conversation sits in one inbox, and anything that needs you, like a wholesale lead or a shopper waiting for her size, arrives as a short WhatsApp note.

How do I get started?

Try it free for 14 days, no card required. Tell ZMODE what your shop sells and how you handle shipping and returns, and it will be ready to answer shoppers that same day.

START TODAY

You make the pieces. Let ZMODE handle the questions.

Shoppers get a warm answer at any hour, past buyers hear from you when something new arrives, and you get your evenings back for making, packing and planning the next collection.

Start free

14 day trial. No card needed.

Start free