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FOR SPAS AND WELLNESS STUDIOS

The AI assistant for spas and wellness studios.

While your therapists are in a quiet room with a client, ZMODE answers every new message, books the massage or facial with a deposit and invites clients back when their next session is due.

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14 day trial. No card needed.

Works withWhatsAppStripe

Your client

Casa Lirio Spa

Answered by ZMODE

WhatsApp

9:18 PM

Hi! Do you have a couples massage this Saturday? We'd love 90 minutes if you have it.

Hi Elena! On Saturday we have 90 minute couples sessions at 10 AM, 1 PM and 4 PM, both of you in the same room. Which one suits you?10 AM1 PM4 PM

1 PM please. And my husband wants deep tissue.

1 PM is yours. Since it's Daniel's first visit with us, deep tissue starts with a short consultation with his therapist. I'll book him a relaxing massage with a 10 minute talk beforehand, and he can go deeper next time. Is that okay?

That's fine. Do we have to pay anything now?

For 90 minute sessions we hold the room with a $40 deposit. It comes off your total on Saturday.

Deposit for Saturday, 1 PM$40

Pay depositPaid

Stripe

Paid! Anything we should know before we come?

Two quick questions for Daniel, since it's his first time: is there any area he'd like his therapist to skip, and does he like firm or gentle pressure? Please arrive 15 minutes early. The lounge is a quiet space, so phones go on silent.

His shoulders are tight, and he likes firm pressure.

Got it. I've passed that to the spa so his therapist is ready when you arrive.
Couples massage, 90 minutesSaturday, 1 PM

Perfect, thank you! See you Saturday.

You

ZMODE

Your assistant

WhatsApp

9:18 PM

Booked Elena and Daniel, Sat 1 PM, 90 min couples massage, $40 deposit paid. Therapists to assign.

Daniel is new: firm pressure, tight shoulders. Consultation added before any deep tissue.

Saturday

  • 10 AMOpen
  • 1 PMOpen1 PMElena and Daniel · Couples
  • 4 PMOpen
Example conversation. Casa Lirio Spa and Elena are examples.

THE PROBLEMS

Quiet rooms, loud phones and treatment plans that fade out

A spa sells calm, and calm is hard to protect when the phone keeps lighting up. These are the moments that cost a wellness studio bookings, regulars and the peace it promises.

01

Messages arrive while every therapist is in session

A massage runs an hour or more, and nobody picks up a phone in a dim room with relaxing music. By the time the session ends, the person who asked about a facial for tomorrow has already booked at a place that wrote back first.

How ZMODE fixes it

ZMODE replies on WhatsApp and your website chat the moment a message lands, with your treatments, lengths, prices and open times, and books the session. Your rooms stay quiet and the inquiry still turns into a visit.

02

First visits that need answers before anyone books

New clients want deep tissue, a body treatment or a specific facial, and you need to know a few things first. Asking those questions by hand, between sessions, turns one booking into a long thread that often trails off.

How ZMODE fixes it

Tell ZMODE what you ask every new client and which treatments need a consultation first. It asks those questions in the conversation, steers first timers to the right service and sends the answers to you and the therapist.

03

A 90 minute slot that sits empty

A long massage or a body wrap blocks a room and a therapist for most of a morning. When that client doesn't come, there's no way to fill the time on short notice, and the whole block is lost.

How ZMODE fixes it

ZMODE asks for a deposit on the treatments you choose, like anything 90 minutes or longer, so a booked room is a client who plans to come. If plans change, it offers other open times and frees the room for someone else.

04

Couples sessions that take ten messages

Two people, one room and two different ideas of a good massage. One wants firm pressure, the other wants to fall asleep. Working out a time that fits both, what each person wants and what to skip is a puzzle you solve over a whole afternoon.

How ZMODE fixes it

ZMODE handles the details in one chat: it offers the times when your couples room is open, asks each person about pressure and areas to skip, takes one deposit for the room and sends you the notes, so you assign the therapists before they arrive.

05

Treatment plans that stop halfway

A client starts a series of six facials or a monthly massage and loves it. Then a busy month gets in the way, the fourth session never gets booked, and the results she came for never quite arrive.

How ZMODE fixes it

ZMODE keeps track of where each client is in her treatment plan, and a rebooking campaign checks in when the next session is due, with times that are open, so picking the plan back up takes one reply.

HOW IT WORKS

How an AI assistant works in a spa

There's no new system to learn and nothing to install in your treatment rooms. You talk to ZMODE like you'd brief a new front desk person, and from then on it does four things for you.

01 / 04

Brief it like a new front desk

Tell ZMODE what your spa offers, how long each treatment takes, when you're open and when you want a deposit. It turns that one conversation into an assistant that already knows your menu and your tone.

ZMODE

We do 60 and 90 minute massages, facials and body treatments, Wednesday to Sunday. $40 deposit for anything 90 minutes.

All set. I have your treatments, your hours and the deposit rule. I'll answer clients calmly and book them into your rooms.

ASSISTANT READY

Treatments
Massages, facials, body treatments
Open
Wednesday to Sunday
Deposit
$40 for 90 minute sessions

02 / 04

Say a rule once

Some things at your spa always go the same way. Tell ZMODE once and it saves the rule as a lesson, then applies it to every client who asks, so new guests start with the right treatment.

ZMODE

No deep tissue on a first visit unless they do a consultation first.

LESSON SAVEDFirst visits: deep tissue only after a consultation

It's my first time. Can I book a deep tissue massage?

Welcome! For a first visit we start deep tissue with a short consultation. I can book a 60 minute massage with a 10 minute talk before it. Friday at 3 PM?

03 / 04

Both channels in one calm inbox

Guests reach you on WhatsApp and through the chat on your website. ZMODE answers every one of them and keeps the threads together, so you see the whole day at a glance after your last session.

All conversations

WhatsAppAnswered

Do you have a body wrap this week?

Website chatAnswered

How long is the hydrating facial?

WhatsAppAnswered

Anything open on Sunday morning?

04 / 04

Keep treatment plans on track

When a client's next session in her plan is due, or the week has open rooms, ZMODE runs a rebooking campaign to the right people and books the ones who say yes.

ZMODE

REBOOKING CAMPAIGN
Sent

To clients midway through a facial series

Hi! Your next facial in the series is due this week. Shall I hold your usual time?

This week

  • Wed 11 AMOpen
    Wed 11 AMBooked
  • Thu 2 PMOpen
    Thu 2 PMBooked
  • Fri 5 PMOpen
    Fri 5 PMBooked
  • Sun 10 AMOpen
    Sun 10 AMBooked

TRY IT

Send it a question your guests send

These are the messages spas and wellness studios get all week. Tap one to see ZMODE answer in the voice of a calm, friendly front desk.

Tap a question to see how ZMODE answers.

Casa Lirio Spa

Answered by ZMODE

Any 60 minute massage tomorrow?

Tomorrow we have 60 minute massages at 11 AM and 3:30 PM. Would you like one of those?

Tomorrow we have 60 minute massages at 11 AM and 3:30 PM. Would you like one of those?

Example answers from Casa Lirio Spa, an example business.

WHAT MISSED MESSAGES COST

What unanswered messages cost your spa

A guest who wants a massage tonight usually books the first spa that writes back. Move the sliders to match your own week.

$

Money lost per month

Money lost per month: $3,784

Missed messages per week × average ticket × 4.3 weeks in a month, if each missed message was a booking.

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WHAT IT DOES

What ZMODE does for your spa or wellness studio

One assistant for the messages, the rooms and the return visits, made for studios where the people answering the phone are also the ones giving the treatments.

  • Answers WhatsApp and website chat

    Replies to questions about massages, facials and body treatments with your own lengths, prices and open times, in English or Spanish, and remembers each guest's last visit and the treatment she enjoyed.

  • Holds long treatments with a deposit

    Sends a deposit link for the sessions you choose, like 90 minute massages or couples rooms, and confirms the booking once it's paid.

  • Gives you a booking page

    Guests choose a treatment, a length and an open time on your own booking page, late at night or between meetings, and the session lands in your calendar.

  • Keeps you posted on WhatsApp

    Each new booking, deposit and first visit answer reaches you as a short WhatsApp note you can read between sessions.

  • Follows your house rules

    Say a rule once, like no deep tissue on a first visit without a consultation, and ZMODE applies it to every conversation and suggests the treatment that fits.

  • Brings guests back

    Runs rebooking campaigns for clients partway through a treatment plan or due for their monthly massage, and win back messages for guests you haven't seen in a while.

Available features depend on your setup, supported channels and location.

QUESTIONS

Questions spa and wellness studio owners ask

What does an AI assistant do for a spa?

It takes care of the messages that come in while you and your team are with clients. ZMODE answers WhatsApp and your website chat, books massages, facials and body treatments into your calendar, takes deposits and invites guests back, all with your own menu and prices.

Can it book couples sessions?

Yes. ZMODE offers the times when your couples room is open, asks each guest what they'd like and books both into one session with a single deposit. If the day they want is full, it offers the closest open time or another date.

How does it handle first visits?

Tell ZMODE what you like to ask every new guest, such as areas to avoid or pressure preference, and it asks in the conversation before the visit. The answers come to you on WhatsApp so the therapist walks in prepared. ZMODE doesn't give health advice; anything that needs your judgment comes to you.

Can I ask for a deposit only on longer treatments?

Yes. You choose which services need one, for example anything 90 minutes or longer, couples sessions or a full body treatment. ZMODE sends the deposit link when the guest books and confirms once it's paid.

Who decides which therapist sees each guest?

You do. The guest books her own visit at an open time, and ZMODE sends you the booking and her first visit answers on WhatsApp. You assign the therapist who fits best, the same way you always have.

Can I set rules, like no deep tissue on a first visit?

Yes. Say the rule once and ZMODE saves it as a lesson. It follows that rule with every guest and offers the option that fits, like a consultation first or a relaxing massage instead.

Will it keep my clients' treatment plans going?

Yes. ZMODE remembers where each guest is in a series of facials or a monthly massage, and a rebooking campaign checks in when the next session is due, with open times close to the hour she usually comes.

How do I try it?

Start a free 14 day trial, and you won't need a card. Tell ZMODE about your spa, your treatments and your rules in one chat, and it gets ready to answer your guests.

START TODAY

Keep the rooms quiet. Let ZMODE answer the phone.

Your guests come for an hour where nothing interrupts them. Give your therapists the same, and let ZMODE book the sessions, hold the long ones with a deposit and bring people back when their plan is due.

Start free

14 day trial. No card needed.

Start free